Customer Satisfaction Survey

Customer Satisfaction Survey

Serial Number *

To further help us assist you better in the future, please provide the serial number serviced.

Business Name

Phone

Email *

How was your overall experience with our Warranty Department? *

Satisfied
Neutral
Unsatisfied

Was your issue resolved? *

Yes!
No!

To avoid any interruptions in expediting your service, please make sure the above information is correct before clicking submit. An Escalation Specialist will be in contact shortly.

Were you satisfied with the service provided by the technician? *

Yes!
No!
Not Applicable

What did you like about the technician?

Professional
Knowledgeable
Helpful
On Time
N/A

What did you not like about the technician?

Unprofessional
Inexperienced
Tardiness
Rude
N/A

Were you satisfied with the Service Coordinator (Phone Support)? *

Yes!
No!

What did you like?

Kept me updated
Helpful
Knowledgeable
Professional
N/A

What did you not like?

Unfriendly
Inexperienced
Long wait time
No follow-ups
N/A

Comments/Suggestions

Your feedback is greatly appreciated!

Phone